DevOps Engineer

DevOps Engineer in Brisbane, Queensland, Australia to work on customer projects and UNIFY’s own service offerings.

UNIFY Solutions is seeking DevOps Software Engineers to streamline and support our project and product development and operations teams.

Position Details

The DevOps Engineer researches and applies DevOps methodologies to improve UNIFY service outcomes. It is both an operational and advisory role and works closely with the CTO to modernise our technical operating procedures.

The DevOps Engineer role reports progress back to the CTO through the chosen mechanisms, as well as any delegated reporting functions for the product group, projects, support across the organisation. The DevOps Engineer may be assigned to project work where the project requires DevOps.

The DevOps Engineer will work with the Innovation & Engineering team, UNIFY employees, and customers to meet its vision and strive to behave in a manner that reinforces UNIFY’s values.

Responsibilities

Development & Implementation

Research and Development

  • Research modern techniques to streamline service deliveries of technical offerings
  • Advise and assist service delivery teams on improving their operating procedures
  • Assist with measuring success on improvements

Presales & Projects

  • Project activities achieved on or before scheduled time and within budget
  • Participate in appropriate design and technical discussions for product and engineering related solutions

Delivery

  • Provide input in identifying and implementing customer solutions
  • Provide level 2 support as required

Business Process Compliance - Operational Excellence

  • Provide our customers with a consistent high-quality service experience through compliance and adherence to Business Process.

Project Documentation

  • Documentation produced as part of development outputs is UNIFY IP and therefore needs to be centrally stored to enable future re-use and/or reference. Documentation is stored in the appropriate UNIFY repository as per company policy.

Collaboration & Knowledge Sharing

  • Collaborate with key stakeholders to ensure technical disciplines and consulting practice contribute to the successful performance across the company
  • Improve and develop technical skills by developing meaningful IP (documentation, in-house training). Especially in areas where there are considerable knowledge-gaps between team members.

Example initiatives can include: 

  • Formulation of internal training documentation (could be based on recent instructor-led training/conference attendance etc.). With the goal of disseminating this knowledge to other team members
  • Participation in the development of client documentation templates
  • Delivering internal training sessions/workshops for other team members as required
  • Aiding with the induction of new staff members
  • Maintenance of client Remote access details and other relevant client documentation for accessing/supporting their infrastructure (where applicable).
  • Creation or maintenance of internal process documents relevant to the team or unique to specific customers.
  • Acting as a buddy to a less experienced team member as required

Learning And Development

As a UNIFY employee, maintaining the necessary level of skill, capability and knowledge in relation to supported technologies and products is of the utmost importance to service delivery, partnership status and contractual obligations.

Achievement will be measured against the goals identified below:

  • Construction of a “Learning and Development Plan” identifying goals to be achieved which may include skills, certifications, training courses and exams.
  • Demonstrate evidence that targeted skills have in fact been acquired as a result of focused development (delivering projects or performing support activities on this technology, etc.)

Communication & Reporting

Effectively communicate with UNIFY Stakeholders and clients on the status of projects or outcomes. Regular communication and reporting is vital for the successful delivery of a project.

Achievement will be measured against the goals identified below:

  • Reports are generated and shared with the client and UNIFY team and your Reporting Manager as requested
  • Escalations of delivery issues including client dissatisfaction occur early and remediation steps are identified and executed

Selection Criteria

Experience

  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Strong interpersonal skills with the ability to develop enduring client relationships
  • Ability to map business needs to technology solutions
  • Source and version control
  • ICT infrastructure components including systems directories (including Active Directory), Azure and virtual machine environments or containers
  • Software development processes and tools (including Azure DevOps, Microsoft .NET, Visual Studio, etc.)
  • Strong industry and market awareness

Qualifications

  • Bachelor’s degree in IT or Computer Science (minimum)
  • Microsoft Certifications

Values And Communication

  • High level analytical, conceptual and strategic capabilities
  • Excellent communication, negotiation, influencing and relationship building capabilities, including the ability to represent the organisation externally
  • Ability to engender a continuous improvement culture across a workforce

Other Requirements

  • Ability to work in Australia
  • An understanding of and commitment to compliance of Occupational Health and Safety requirements
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