- 10 years experience in supporting technology services.
- 8 years experience in service management specifically service design and operations.
- 4 years experience in business process modelling.
- Bachelor of Information Technology from Queensland University of Technology
- Diploma of Technical Production from Southbank Institute of TAFE
- Cert IV Project Management from Australian Institute of Management
- ITIL V3 Foundations certificate.
Managed Services are not static arrangements and must be structured to incorporate a continual review process to ensure they meet the changing needs of the client.
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