Insurance

Strengthen policyholder, broker, and workforce access across claims, service, and partner channels.

Improve identity control across policy, claims, and partner ecosystems without slowing the customer journey.

Insurance identity has to balance speed, trust, and control across policyholder access, broker ecosystems, claims operations, and internal service teams. The challenge is not just security. It is keeping access clean, auditable, and responsive across moments where customer confidence matters.

UNIFY helps insurers modernise identity across customer journeys, partner access, and workforce controls without creating unnecessary friction during policy, renewal, or claims interactions. That includes broker and agent governance, lifecycle controls, stronger assurance, and access models that fit heavily regulated operating environments.

The result is more reliable identity control across customer and partner channels, with governance that supports both risk management and better service delivery.

Where we help

Policyholder identity

Customer and broker identity management.

Partner access

Secure access for internal teams and partners.

Risk alignment

Risk reduction and compliance alignment.

Highlights

Customer systems

Strengthen identity controls for customer-facing systems.

Agent governance

Support agents and partner access with governance.

Better experience

Reduce risk while improving customer experience.

Selected Insurance customers

Fidelity Life

Customer

Fidelity Life: New Zealand’s largest locally owned life insurer, offering tailored insurance solutions for individuals, businesses, and employers since 1973.

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