ichris FAQs
Answer common ichris identity integration questions.
These FAQs cover how UNIFYConnect uses Frontier Software ichris data, supported directories, onboarding, offboarding, hosting, security, prerequisites, and support.
Common questions
ichris integration questions usually start with lifecycle scope and operating readiness.
UNIFYConnect uses approved Frontier Software integration methods to drive identity outcomes from ichris HR data.
The exact implementation depends on the customer’s ichris environment, target systems, security requirements, and lifecycle policies.
ichris FAQs
Frequently asked questions about UNIFYConnect and ichris.
Lifecycle automation
How ichris data drives identity changes.
How does it work?
UNIFYConnect integrates with Frontier Software ichris to manage identity lifecycle processes. It can create, update, and disable accounts in connected directories based on agreed changes from ichris.
How does onboarding work?
UNIFYConnect monitors agreed ichris data for new employees and provisions accounts according to the customer’s rules. Accounts can become active based on start dates and can support role-based access, group membership, and licensing processes.
How does offboarding work?
UNIFYConnect detects termination events and can disable directory accounts when the agreed termination conditions are met, helping ensure access is revoked at the right time.
How does it handle role or department changes?
When an employee’s position, title, manager, department, or other mapped attributes change in ichris, UNIFYConnect can update the connected identity record so access and organisational relationships remain aligned.
Supported environments
Directories, prerequisites, and deployment requirements.
Which corporate directories does it support?
UNIFYConnect supports Microsoft Entra ID, Active Directory, and other supported identity management platforms. If a target system is not listed, UNIFY can discuss available support options.
What do I need to have?
You need a Frontier Software ichris or chris21 environment with supported integration access, a corporate directory or supported identity target, and either internet connectivity for cloud-based targets or secure private-network connectivity such as UNIFYConnect Agent where required.
Do I need to install anything?
Cloud-only deployments may not require customer-hosted software. Private-network or on-premises targets may require UNIFYConnect Agent to provide secure connectivity.
What if I do not meet all prerequisites?
UNIFY can help assess readiness, including directory data quality, ichris integration readiness, and network or security setup requirements.
Security and operation
Hosting, payroll data, synchronisation, and support.
Where is the service hosted?
UNIFYConnect is a cloud-based service hosted in Microsoft Azure, with regional deployment options based on customer requirements.
How secure is the service?
UNIFYConnect follows UNIFY’s managed service security practices, including encryption in transit and at rest, customer data separation, and controlled operational access.
Is payroll data accessed?
No. UNIFYConnect uses Frontier Software-approved integration methods and should only use the workforce data required for the agreed identity lifecycle scope. Payroll data remains inaccessible under the recommended security configuration.
How frequently does synchronisation occur?
Synchronisation schedules are configurable based on business needs, target-system constraints, and the agreed operating model.
How do I get support?
Customers can access UNIFY support channels, knowledge base material, issue tracking, and assistance from UNIFY engineers according to the agreed service model.
Delivery readiness
Preparing the people, permissions, and rollout path.
What staff are needed for deployment?
Typical deployments involve an HR stakeholder for ichris access and validation, an identity or directory administrator for target-system permissions, and a network or security contact if private-network connectivity is required.
Why choose UNIFYConnect instead of building our own solution?
UNIFYConnect provides a supported integration and automation platform with reusable patterns, ongoing updates, operational support, and lower maintenance overhead than custom point-to-point scripts.
Can UNIFY help with deployment readiness?
Yes. UNIFY can help with solution planning, directory and identity data readiness, ichris integration assessment, security considerations, and deployment sequencing.
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