Government to citizen
Make citizen services secure, simple, and always available.
UNIFY helps agencies design citizen access journeys that balance identity proofing, authentication, privacy, service usability, and operational assurance.
Our focus
Government-to-citizen access is now part of the service promise.
Citizen service is undergoing rapid and systemic change. Agencies need to improve the speed, quality, and accuracy of the services they deliver while adopting lower-cost digital models.
UNIFY helps governments adopt modern identity and access patterns so citizens can use secure services with the same confidence they expect from everyday digital experiences.
Government services are changing quickly
Citizens expect fast, automated services that feel as clear as banking, retail, and other everyday digital channels.
Access must protect the service experience
Security, privacy, assurance, and usability need to work together so citizens can move through the journey without unnecessary friction.
Identity proofing needs careful design
Digital government services often need to establish that the person accessing the service is who they claim to be over an open network.
Authentication should be risk based
Authentication provides confidence that today’s user is the same person who accessed the service previously, with controls matched to the transaction risk.
User experience
Citizen access has to be secure, reliable, understandable, and fast.
Government service users want their information and service to be secure and reliable. They also want services available when they need them, with processes that are easy to understand and use.24/7 service expectations
Citizen services need to be reliable and available outside office hours.
Clear and usable journeys
Processes should be easy to understand for people with varied needs, confidence levels, and service contexts.
Secure handling of information
Citizens need confidence that identity and service information is protected throughout the journey.
Speed without loose controls
Fast digital service should still preserve assurance, auditability, and policy control.
Security challenges
Identity proofing and authentication are central to digital government risk.
Identity proofing establishes that the person trying to access a service is who they claim to be. Digital authentication determines the validity of authenticators used to claim a digital identity. Because these processes often happen over open networks, citizen services must account for impersonation and other attempts to fraudulently claim another person’s digital identity.Platform experience
UNIFY designs citizen access across modern and legacy identity patterns.
UNIFY is building solutions and demonstrating the benefits of Microsoft Entra External ID, alongside legacy Azure AD B2C patterns where required, for government agencies across the Indo-Pacific region, including Sri Lanka, New Zealand, and Australian State governments.Talk to us