Customer Insights

UNIFY Solutions takes pride in delivering quality Identity and Access Management outcomes for all of our customers. UNIFY and our customers are pleased to share the following insights gained from shared experiences.

Queensland Department of Education and Training: Strategy

This case study examines the enterprise Identity Management implementation undertaken at the Queensland Department of Education and Training in partnership with UNIFY Solutions.

There are no technology projects, they are all business projects.

Dr Richard Eden Associate Director-General and CIO / architect of the Smart Classrooms, 2002 – 2012

TAFE Queensland

This case study examines the deployment of Identity Management (IDM) services into TAFE Queensland as a managed service in partnership with UNIFY Solutions. This study is the fourth in the series which provides insights into the strategy, design, build and deployment of key components of Identity and Access Management in order to meet an evolving business need.

With the transition to a statutory authority operating in a contested market place, TAFE needed to evolve the IDM system to meet the changing needs of students, staff and corporate clients.

Dean Sedgman Chief Information Officer, TAFE Queensland

Parliamentary Services – Wellington, New Zealand

In partnership with UNIFY, Parliamentary Service implemented a Microsoft® Identity Management solution to replace its legacy Enterprise Directory.
UNIFY Identity Broker helped to integrate with Microsoft Dynamics CRM while FIM (Forefront Identity Manager) Event Broker helped to achieve governance and near real-time synchronisation. Provisioning and deprovisioning users is now more efficient and takes only a few hours.

We didn’t want to rely one hundred per cent on our vendors. Working with UNIFY has been a collaborative team effort to ensure we build the right capability and tools ourselves for continued success.

From day one, the UNIFY team demonstrated they had the ability to verify our strategy and approach, which helped immensely with the eighteen month implementation. Their team worked as mentors to guide our in-house team to a successful outcome, and having both Wellington-based and Solution Centre-based technical consultants sitting with us in our office was invaluable. It was also a huge advantage that the UNIFY team had been involved in the creation of the initial Microsoft product.

Victor Maceda Solution Architect, Parliamentary Services

ACT Health Directorate – Digital Enablement

Existing deficiencies in systems access and account provisioning processes needed to be addressed as a priority. An IAM strategy was commissioned to both support and enable the implementation of the Digital Health Enterprise (DHE) Technology Strategy and Implementation Plan. This was one of the key strategies adopted by the Health Directorate to achieve the strategic objectives of Access, Efficiency and Reliability.

We recognised that Identity Management was a critical enabler of the broader Digital Health Enterprise Technology Strategy that the Directorate had committed to. Putting together a team with strong technical who engage effectively with managers and administrative staff underpins the success that the IAM Program continues to achieve.

Peter Brayshaw Digital Health Infrastructure Program Manager, ACT Health Directorate