Position Details

The Practice Lead is a key member of our delivery team and is responsible for leading the CIAM, Test and Engineering Consulting teams in UNIFY.

Responsibilities

Provide leadership to the teams in the practice
Work closely with project managers and other team members to ensure that components of projects are delivered within scope and cost
Work with the Head of Professional Services to ensure that the right level of competency is available in order to drive best in class Delivery  
Creating an environment of collaboration and knowledge sharing through avenues such as working groups and communities of practices 
Where appropriate, participate in the definition of organizational standards for the practice 
Ensuring strong insight to future direction of the capabilities and technology of the Delivery function to ensure currency and future proofing 
Take a leadership and advisory role on major projects, both to assist projects be successful and also to achieve repeat business targets. 
Provide technical feedback into presales process to ensure capture of technical scope and accurate costings 
Undertake post implementation analysis to facilitate Continual Improvement where required 
Work with the customer success team to help them develop account strategies and go to market approaches and assist in developing sales collateral required to support new initiatives

Own the overarching testing strategy and plans for projects and initiatives
Communicate clearly to our customers and stakeholders our test approach and apply strategic thinking in resolving challenges in testing and driving the direction of the test team
Analyse complex software systems and determine the most effective testing approach
Define and implement test automation frameworks and scripts
Ensure that test entry criteria and exit criteria are always defined and met as part of the SDLC/STLC 
Manage test triage and reporting process; communicate test results, risks, and status to stakeholders

Software engineering, including but not limited to requirements gathering, analysis, design, development, testing, maintenance, improvements, and documentation 
Azure B2C configuration and development, including but not limited to requirements gathering, analysis, design, development, testing, maintenance, improvements, and documentation 
Streamline service deliveries of technical offerings and internal systems, for example: build, continuous integration and deployment 
Advise and assist service delivery teams on improving their operating procedures 
Assist with measuring success on improvements 
Provide input in identifying customer solutions, as required 
Participate in appropriate design and technical discussions for product and engineering related solutions 
Delivery-based project activities achieved on or before scheduled time and within budget 
Provide input in implementing engineering solutions, where appropriate 
Provide appropriate level 3 support as required

Experience and understanding of Identity Access and Management is highly regarded
Experience in Agile methodologies is strongly desired
Hands on experience as a tester (assistance may be needed occasionally). 
Experience with testing REST and SOAP APIs with tools such as SOAP UI / READYAPI or Postman
Experience in automating test execution as part of a continuous integration pipeline is highly regarded (knowledge of CI / CD is essential)
Experience with Web testing tools such as Selenium and App testing tools such as Appium is highly regarded

High level analytical, conceptual and strategic capabilities 
Excellent communication, negotiation, influencing and relationship building capabilities, including the ability to represent the organisation externally 
Ability to engender a continuous improvement culture across a workforce

Ability to work in Australia and New Zealand, and where UNIFY assigns for Strategic engagement
An understanding of and commitment to compliance of Occupational Health and Safety requirements