UNIFY Solutions (UNIFY) is the leading provider of Identity, Access, Security and Governance solutions. Formed in 2004, UNIFY’s single focus has always been to protect our customers in a world of evolving and complex security threats. We are a key partner for companies and governments around the globe, facilitating the secure delivery of their services to customers and citizens across the digital and mobile economy. With deep global experience across multiple industry sectors, UNIFY Solutions offers a level of service, knowledge and experience that is unparalleled.

Position Details

UNIFY is seeking a highly motivated IT Graduate ready to dive into an exciting new career. You will have the opportunity to learn and enhance your skills, be mentored by industry experts as well as be exposed to and contribute to the success of a diverse range of Identity and Access Management (IAM) solutions.

UNIFY will provide the successful applicant with training, mentorship and on the job experience in analysing, troubleshooting and resolving incidents, performing enhancements to identity solutions as well as carrying out health checks and associated service reports.


You will support our Managed Security Services team by;

Service Delivery

  • Performing technical support activities in accordance to service management practices
  • Work and escalate incidents and service requests effectively in order to meet customer service level agreements
  • Maintain all assigned tickets with up to date information
  • Building and maintaining a trusted relationship with our clients
  • Ensure client satisfaction throughout the delivery of support services


  • Contribute to development of best practice and UNIFY Intellectual Property
  • Contribute to the evolution of UNIFY’s support tools and methodologies through technical development

Learning and Development

  • Be proactive in achieving your learning and development objectives


  • Provide comprehensive and timely reporting to your Reporting Manager and relevant UNIFY stakeholders

Selection Criteria

Qualifications and Experience

  • Degree in IT or Computer Science
  • Basic knowledge of ICT infrastructure components including systems directories (including Active Directory), email systems (including Microsoft Exchange & O365), Azure and virtual machine environments
  • Basic Knowledge in Software development processes and tools (including Microsoft .NET, C#, Visual Studio, etc.)
  • Basic Knowledge or awareness of ITIL Framework and Methodologies (preferred but not mandatory)
  • Basic Knowledge of best practices for IT operations in an always-on, always-available service model
  • Basic knowledge of the DevOps practices and tools (preferred but not mandatory)

Value and Communication

  • Exceptional communication skills
  • Excellent influencing and reasoning skills; good at conflict resolution and consensus building
  • Analytical and problem-solving skills
  • Excellent organisational, coordination, interpersonal and communication skills
  • Creativity, self-confidence, and flexibility
  • Ability to multitask – Sense of Urgency; maintain a Positive & Service Oriented Attitude
  • Ability to be proactive and able to take direction and establish ownership
  • After hours on-Call support occasionally

Other Requirements

  • Ability to work in Australia or New Zealand
  • An understanding of and commitment to compliance of Occupational Health and Safety requirements
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