Drill into the feature set underpinning UNIFY’s managed security service, organised by support, service management, assurance, continual improvement, and advisory pillars.
UNIFY's Managed Security Features
Managed security feature catalogue spanning support, service management, assurance, continual improvement, and advisory pillars.
Always-on SOC delivery covering detection, response, and platform operations.
24x7 New Zealand Based Support Centre
Provide around-the-clock managed security support delivered by locally based New Zealand analysts.
ServicesContinuous follow-the-sun coverage.UNIFY Managed Security FeaturesMulti-Channel Ticket Logging
Capture incidents and requests across phone, email, and portal channels to keep the SOC informed.
ServicesEnsures customers can reach support their way.UNIFY Managed Security FeaturesSLA-Driven Response and Resolution Targets
Track and meet contracted SLAs for incident acknowledgment, response, and resolution metrics.
ServicesKeeps outcomes aligned to service expectations.UNIFY Managed Security FeaturesReal-Time Monitoring and Alert Management
Maintain proactive monitoring with live alert triage and escalation to contain threats quickly.
ServicesEnsures rapid response to evolving threats.UNIFY Managed Security FeaturesTroubleshooting and Resolution for Service Incidents and Performance Issues
Diagnose and restore service performance issues alongside incident response coordination.
ServicesResolves issues that impact service availability.UNIFY Managed Security FeaturesTechnical Guidance and Knowledge Transfer Sessions
Facilitate coaching and knowledge sharing sessions to upskill customer teams on managed security operations.
ServicesBuilds internal capability alongside managed services.UNIFY Managed Security Features
Structured operational governance and customer engagement supporting SOC delivery.
Dedicated Service Delivery Manager (SDM)
Provide a named service delivery manager to coordinate SOC engagement.
ServicesPrimary customer liaison.UNIFY Managed Security ServiceUNIFY Managed Security FeaturesStructured Onboarding into Managed Support
Guide new customers through a staged onboarding program covering access, runbooks, and tooling setup.
ServicesSmooths the transition into managed operations.UNIFY Managed Security FeaturesOperational Support Aligned to ITIL Practices
Deliver daily managed service coordination grounded in ITIL-aligned processes and controls.
ServicesKeeps managed services consistent with enterprise ITSM.UNIFY Managed Security FeaturesConfiguration and Change Management
Coordinate configuration baselines and controlled change processes across monitored environments.
ServicesMaintains governed change control for security platforms.UNIFY Managed Security FeaturesContinuous Service Alignment to Customer Objectives
Review service scope and delivery priorities to ensure alignment with evolving stakeholder outcomes.
ServicesKeeps managed services tuned to business goals.UNIFY Managed Security FeaturesService Level Management, Operational & Performance Reviews
Facilitate regular service reviews covering SLAs, performance, and improvement actions.
ServicesKeeps delivery outcomes transparent.UNIFY Managed Security ServiceUNIFY Managed Security Features
Analytics, metrics, and compliance reporting that demonstrate SOC outcomes.
Regular Solution Health Checks and System Assessments
Conduct scheduled platform health checks and assessments to validate configuration and performance baselines.
ServicesKeeps solution condition visible to stakeholders.UNIFY Managed Security FeaturesMonthly SLA, Performance, and Trend Reporting
Produce monthly reporting packs detailing SLA results, performance metrics, and trend insights.
ServicesProvides cadence for executive visibility.UNIFY Managed Security FeaturesRisk and Compliance Reviews for Security, Availability, and Service Continuity
Assess managed environments against risk, compliance, and continuity requirements with actionable remediation plans.
ServicesAligns delivery with governance obligations.UNIFY Managed Security FeaturesAudit Support and Service Reporting Dashboards
Provide evidence packs and dashboards that simplify audit preparation and demonstrate service performance.
ServicesReduces effort for compliance and audit cycles.UNIFY Managed Security FeaturesUsage and Behavioural Analytics to Identify Optimisation Opportunities
Analyse usage and behavioural telemetry to surface opportunities that enhance security and service value.
ServicesDrives data-backed improvement actions.UNIFY Managed Security Features
Insight-driven initiatives that uplift security operations maturity over time.
Automation of Repetitive or Manual Tasks
Identify and automate repetitive SOC activities to free analysts for higher-value response work.
ServicesElevates efficiency through automation.UNIFY Managed Security FeaturesWorkflow and Process Optimisation
Streamline SOC workflows and process handoffs to reduce resolution time and friction.
ServicesRemoves bottlenecks from managed delivery.UNIFY Managed Security FeaturesTrend Analysis for Incidents, Requests, and Changes
Review incident, request, and change trends to highlight systemic issues and emerging risks.
ServicesSurfaces patterns that inform future improvements.UNIFY Managed Security FeaturesRecommendations to Enhance Stability, Efficiency, and Security
Deliver actionable recommendations that uplift operational stability, efficiency, and defensive posture.
ServicesKeeps improvement pipeline focused on measurable gains.UNIFY Managed Security FeaturesRegular Service Improvement Sessions and Collaborative Reviews
Run scheduled improvement workshops with stakeholders to progress roadmap actions and shared priorities.
ServicesMaintains momentum on agreed enhancements.UNIFY Managed Security Features
Strategic guidance that keeps managed security delivery aligned to business and technology goals.
Strategic Planning to Support Business and Technology Objectives
Partner with stakeholders to align managed security initiatives with strategic business and technology goals.
ServicesEnsures security workstreams advance corporate strategy.UNIFY Managed Security FeaturesRoadmap Alignment for Modernisation and Cloud Adoption
Align managed security roadmaps with customer modernisation programs and cloud adoption journeys.
ServicesKeeps transformation workstreams secure by design.UNIFY Managed Security FeaturesAdvisory on Platform Expansion, Optimisation, and Security Posture
Provide advisory on expanding platform coverage, optimisation initiatives, and uplift of overall security posture.
ServicesGuides investment into the right platform enhancements.UNIFY Managed Security FeaturesInnovation Planning for Automation, AI, and Self-Service Enablement
Co-design innovation initiatives that leverage automation, AI, and self-service capabilities within managed security.
ServicesEncourages experimentation that modernises service delivery.UNIFY Managed Security FeaturesTailored Workshops and Training on Service Design and Best Practices
Deliver bespoke workshops and training that embed service design and managed security best practices.
ServicesBuilds internal capability to sustain improvements.UNIFY Managed Security Features