Explore the pillars, service levels, and enablement assets that make up UNIFY’s managed security service.
Managed Security Service Features
Feature catalogue outlining the pillars of UNIFY's managed security service delivery.
Always-on SOC delivery covering detection, response, and platform operations.
24x7 Australian-Based SOC
Provide around-the-clock monitoring staffed by local Australian security analysts.
ServicesCore SOC coverage and response.Real-Time Threat Detection & Alert Triage
Detect threats in real time and triage alerts to prioritise response actions.
ServicesContinuous detection and alert handling.On-Site Incident Response for Major Events
Mobilise incident responders on-site for high-impact security events.
ServicesEscalated response capability.Freshservice Integration for Incident Logging
Integrate SOC processes with Freshservice for unified incident logging and tracking.
ServicesTooling integration for case management.SLA-Driven Security Event Management
Manage security events to contracted SLAs with documented escalation paths.
ServicesEnsures response within agreed timeframes.Comprehensive Log & Telemetry Monitoring
Ingest and monitor logs, telemetry, and security signals across customer environments.
ServicesFull visibility across monitored assets.Custom Playbooks and SOAR Automation
Develop and execute automated playbooks to accelerate security response.
ServicesAutomates repeatable response actions.UEBA & Insider Threat Monitoring
Monitor user and entity behaviours to surface insider threat indicators.
ServicesAdvanced analytics for insider risk.
Structured operational governance and customer engagement supporting SOC delivery.
Dedicated Service Delivery Manager (SDM)
Provide a named service delivery manager to coordinate SOC engagement.
ServicesPrimary customer liaison.UNIFY Managed Security ServiceUNIFY Managed Security FeaturesStructured Onboarding into SOC Services
Run a structured onboarding program to integrate new customers into SOC tooling and processes.
ServicesEnsures smooth service commencement.Operational Support for Workflow & Policy Updates
Provide ongoing assistance to align SOC workflows and policies with ITIL practices.
ServicesKeeps operations in sync with customer processes.Governed Change and Policy Update Support
Coordinate change control and policy updates across monitored environments.
ServicesEnsures controlled updates to SOC scope.Configuration Oversight for Monitored Assets
Review and guide configuration of assets and sensors feeding the SOC.
ServicesMaintains telemetry quality across environments.Service Level Management, Operational & Performance Reviews
Facilitate regular service reviews covering SLAs, performance, and improvement actions.
ServicesKeeps delivery outcomes transparent.UNIFY Managed Security ServiceUNIFY Managed Security Features
Analytics, metrics, and compliance reporting that demonstrate SOC outcomes.
Security Posture Dashboards & Event Summaries
Deliver dashboards and summaries that visualise SOC performance and security posture.
ServicesProvides executive visibility.SLA Compliance & Service Metrics
Track and report on SLA attainment and key SOC service metrics.
ServicesDemonstrates contracted performance.Audit-Ready Logs & Forensic Timeline Reviews
Maintain forensic-ready logging and provide timeline reviews for investigations.
ServicesSupports compliance and incident response.Risk-Based Reporting on Privilege Use & Data Access
Highlight risky privilege usage and data access patterns through targeted reporting.
ServicesFocuses SOC insights on high-risk activities.Quarterly Assurance Reviews & Compliance Reporting
Run quarterly reviews and deliver compliance-ready reporting packs.
ServicesPeriodic assurance cadence.
Insight-driven initiatives that uplift security operations maturity over time.
Automation of Detection & Response Workflows
Continuously automate detection and response workflows to improve efficiency.
ServicesStreamlines SOC processes.Security Operations Tuning Sessions
Facilitate regular tuning workshops to refine detections and response processes.
ServicesCollaborative tuning with stakeholders.Threat & Alert Trend Analysis
Analyse threat and alert trends to inform proactive security actions.
ServicesTurns SOC data into improvement insights.Improvement Recommendations
Document and prioritise recommendations to uplift security operations posture.
ServicesFeeds continual improvement backlog.Post-Incident Reviews & Lessons Learned
Conduct structured post-incident reviews to capture lessons and actions.
ServicesDrives maturity after incidents.Policy & Control Effectiveness Reviews
Assess the effectiveness of policies and controls informed by SOC findings.
ServicesEnsures controls stay relevant.SOC Maturity Model Progression Tracking
Track progression against SOC maturity models to demonstrate capability uplift.
ServicesMeasures long-term improvement.
Forward-looking advisory that aligns security strategy, risk, and architecture.
Security Roadmap Planning & Prioritisation
Collaboratively plan and prioritise security roadmaps aligned to business goals.
ServicesStrategic security program planning.Essential Eight Maturity Uplift Planning
Plan uplift activities to advance Essential Eight maturity levels.
ServicesFocus on ASD Essential Eight control uplift.Maturity Planning Against Essential Eight
Assess current Essential Eight maturity and define pathways to target states.
ServicesComplements uplift planning activities.Emerging Risk Readiness & Scenario Planning
Evaluate emerging risks and run scenario planning to prepare response playbooks.
ServicesKeeps the organisation ready for new threats.Security Architecture Alignment
Align security architecture with strategic direction and SOC insights.
ServicesEnsures architecture supports operations.Strategic Vendor Engagement Support
Support stakeholder engagement with strategic security vendors and partners.
ServicesCoordinates vendor strategy and value.Cloud & Identity Governance Advisory
Provide advisory on cloud security and identity governance strategies informed by SOC data.
ServicesExtends SOC insight to governance decisions.