Customer need

Australian Retirement Trust (ART) required managed services for its Saviynt Identity Governance and Administration (IGA) platform, supporting over $300 billion in retirement savings for more than 2.4 million members. Key challenges included ticket misclassification and workflow inefficiencies.

Our Solution

Day-to-day operations of Saviynt IGA, compliance and security management, ITIL-aligned incident and service desk support (including 24×7 coverage for Priority 1 incidents), and collaboration to transition ticketing into ServiceNow.

Outcome

ART benefits from secure, reliable, and compliant identity services. Service quality has improved, major escalations have been resolved effectively, and partnership-driven process improvements continue to strengthen resilience and governance.