Managed Security Services

UNIFY Solutions delivers Managed Security Services through UNIFYSecure and UNIFYOperate, offering a comprehensive approach to protecting your organisation’s Identity, Access, and Security Operations.

UNIFYSecure

UNIFYSecure focuses on proactive threat detection and response, utilising Microsoft Sentinel and Defender to safeguard against both external and internal threats.

UNIFYOperate

UNIFYOperate provides expert management and optimisation of IAM and Security systems, addressing operational challenges with continuous oversight and improvement.

Together, these services offer a seamless and scalable solution to enhance your security posture and streamline operations.

Why Managed Security Services?

In today’s rapidly evolving digital landscape, maintaining robust Identity, Access, and Security systems is vital. Neglecting these critical areas exposes organisations to significant risks, including data breaches, regulatory non-compliance, and operational inefficiencies. Even the most advanced systems require ongoing management to avoid escalating costs, downtime, and reduced productivity.

Establishing and maintaining an in-house team with the specialised expertise needed to manage IAM and Security Operations effectively can be expensive and resource-intensive. Challenges such as evolving cyber threats, skills shortages, and the need for continual training often divert resources away from core business functions.

By partnering with UNIFY Solutions, you gain access to a team of experts dedicated to ensuring your Identity, Access, and Security Operations are secure, compliant, and optimised for your business needs.

Key Benefits
Integrated Protection
A holistic solution that bridges Identity and Security, eliminating silos for seamless operations.
Enhanced Visibility and Control
Gain end-to-end oversight and centralised governance of access and threats.
Operational Efficiency
Reduce complexity, cut costs, and enable your team to focus on innovation.
Zero Trust Alignment
Identity-driven security at the core of your strategy.
Expertise in One Place
Trusted IAM and Security specialists providing tailored solutions.
Future-Proofing
Scalable and adaptive support ready for emerging challenges.

With UNIFY, your organisation is equipped with a reliable, scalable solution to secure and manage both identity and security services effectively.

UNIFY Solutions Zero Trust Service Catalogue

Comprehensive Managed Services
Identity
  • Identity Lifecycle
  • Migration to Entra
  • Identity Verification/Proofing
  • Application Provisioning
  • Decentralised Identity
  • Identity SOC
Access
  • Organisational Identity Access Management
  • Customer Identity Access Management
  • Partner Identity Access Management
  • Multifactor Identification
  • Risk-Based Authentication
  • Biometric Authentication
Governance
  • Identity Governance
  • Delegated Admin
  • Entitlement Management
  • Access Reviews
  • Privileged Identity/Access Management (PIM/PAM)
Security
  • On-Prem & Cloud
  • Information Protection and Governance
  • Endpoint Security SIEM – XDR
  • Security Operations Centre as a Service (SOCaaS)
  • Risk Management
  • Data Loss Prevention (DLP)
Supported Products
UNIFY Solutions
  • UNIFYConnect
  • UNIFYElevate
  • UNIFYBroker
Microsoft
  • Entra ID
  • External ID
  • Azure Active Directory B2C
  • Identity Manager
  • Sentinel
  • Defender
  • Purview
  • Intune
Other
  • Saviynt
  • SailPoint
  • Ping
Service Features
Technical Support
  • 24 × 7 and 8 × 5 Options Available
  • ANZ Support Centre
  • Security Cleared Resources
  • Defined and Measured Support Resolution Times
  • Personalised Support
  • Real-Time Monitoring and Alerts
Service Management
  • Incident Management and Reviews
  • Change and Release Management
  • Service Level Management
  • Configuration Management
  • Onboarding Support
  • Advocacy for Customer Focused Resolutions
Reporting
  • Solution Health Check Assessments
  • Availability and Operational Activity
  • Security Incidents and Reviews
  • Performance and Service Levels
  • Risk Assessments
  • User Activity and Behavioural Analytics
Continual Improvement
  • Automated Process Improvements
  • Security Posture Assessments
  • Workflow Optimisation
  • Trends Analysis and Industry Benchmarking
  • Improved Threat Detection
  • Collaborative Improvement Sessions
Planning and Advisory
  • Strategic Planning
  • IAM + Security Roadmap Development
  • Security Threat Model Assessments
  • Microsoft MIM to Entra ID Migration Planning
  • Innovation Planning
  • Customised Workshops

Managed Security Service Streams

UNIFYOperate
Services
UNIFYOperate keeps you running. The ITIL and certification backed methodologies ensure any potential risks and issues are identified and dealt with swiftly. UNIFYOperate: A UNIFYAdvantage Offering.
Safeguard your business in the ever evolving threat landscape with UNIFY’s dedicated cybersecurity services.

Tailored Support Services

UNIFY Solutions offers tailored support services to address your organisation’s Identity, Access, and Security needs. Our service tiers include:

  • IAM Support with UNIFYOperate: Management of Identity and Access Management (IAM) systems, including the administration of user identities, access controls, and governance frameworks.
  • Security Operations Support with UNIFYSecure: Advanced threat monitoring, detection, and response, utilising powerful tools such as Microsoft Sentinel and Defender to safeguard your organisation.
  • Managed Security Services: An integrated solution that combines UNIFYOperate and UNIFYSecure to deliver a robust Zero Trust strategy, ensuring cohesive protection across both IAM and Security Operations.

Our tiered services range from foundational support to fully managed solutions, allowing you to select the level of assistance that best fits your requirements. By partnering with UNIFY, you gain access to expert support, enabling your organisation to strengthen its security posture, reduce risks, and ensure compliance with industry standards—all while staying focused on core business priorities.

UNIFYOperate Support Service Tiers

UNIFY Solutions offers three tailored Support packages and a selection of optional add on Services to meet your unique needs:

  • Essential: Access to IAM Specialists when you need it
  • Comprehensive: IAM support with continuous solution improvements
  • Managed Services: We manage and optimise your IAM solution so you can focus on your core business
Essential IAM

  • 8am - 5pm Monday - Friday support
  • 5 hours of break/fix support per month
  • Bi-annual solution health check reports
  • Bi-annual operational reviews
  • Optional add-on for monitoring and alerts
  • Optional add-on for advisory services
Comprehensive IAM

  • Priority 1 & 2: 24/7; Priority 3 & 4: 8am - 5pm Monday - Friday support
  • 8 hours of break/fix support per month
  • 8 hours of minor enhancements per month
  • Response and resolution targets: P1: 30 mins / 4 Hours; P2: 60 mins / 8 Hours; P3: 4 Hours / 2 Business Days; P4: 2 Business Days / 5 Business Days
  • Quarterly solution health check reports
  • Quarterly operational reviews
  • Monitoring and alerts included
  • Optional add-on for advisory services
Managed IAM Services

  • Priority 1 & 2: 24/7; Priority 3 & 4: 8am - 5pm Monday - Friday support
  • Unlimited break/fix support
  • 20 hours of minor enhancements per month
  • Response and resolution targets: P1: 15 mins / 2 Hours; P2: 30 mins / 4 Hours; P3: 2 Hours / 8 Business Hours; P4: 1 Business Day / 5 Business Days
  • Monthly solution health check reports
  • Monthly operational reviews
  • Monitoring and alerts included
  • Advisory services included

UNIFYSecure Support Service Tiers

Essential SOC: Reliable Monitoring and Detection

  • Foundational 24/7 security monitoring and threat detection.
  • Basic incident response to promptly address detected issues.
  • Designed for organisations seeking essential threat visibility and peace of mind.

Comprehensive SOC: Comprehensive Protection with Advanced Detection and Response

All features of Essential SOC, plus:

  • Endpoint Detection and Response (EDR) to neutralise endpoint-specific threats.
  • Vulnerability Management to identify and mitigate system weaknesses proactively.
  • Threat Hunting to uncover hidden and advanced threats before they cause harm.

Ideal for organisations requiring robust protection against diverse threats.

Advanced SOC: Integrated Threat Management and Internal Data Protection

Includes all features of Comprehensive SOC, enhanced by:

  • Data Loss Prevention (DLP) to prevent unauthorised sharing or exfiltration of sensitive information.
  • Microsoft Information Protection (MIP) for secure data classification and protection.
  • Insider Risk Management (IRM) to monitor, detect, and address internal risks effectively.

Tailored for organisations prioritising comprehensive external and internal security measures.

Essential SOC

  • Business Hours support
  • 24/7 Monitoring
  • Incident Detection, Triage and Analysis
  • Quarterly Security Operations Reporting
  • Quarterly Operational Reviews
Comprehensive SOC

  • 24/7 Support for Critical Incidents
  • 24/7 Monitoring
  • Incident Detection, Triage and Analysis Guidance and Recommendations
  • Quarterly Security Operations Reporting
  • Quarterly Operational Reviews
  • Security Orchestration Automation & Response (SOAR) Tuning
  • Continuous Security Posture Management
  • Threat Hunting and Intelligence Analysis
  • Endpoint Detection and Response (EDR)
  • Vulnerability Management (Defender)
Advanced SOC Service

  • 24/7 Support for All Incidents
  • 24/7 Monitoring
  • Incident Detection, Triage and Analysis Guidance and Recommendations
  • Monthly Security Operations Reporting
  • Monthly Operational Reviews
  • Security Orchestration Automation & Response (SOAR) Tuning
  • Continuous Security Posture Management
  • Threat Hunting and Intelligence Analysis
  • Endpoint Detection and Response (EDR)
  • Vulnerability Management (Defender)
  • Information Protection
  • Data Loss Prevention
  • Insider Risk Management

Want to know more?

If you have further questions or would like to discuss how Managed Security Services could help your organisation with one of our Solution Experts, enter your details below and we’ll be in touch.

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