Optimising Access Management for WH&S Services Provided to Customers

Executive Summary

For companies providing Workplace Health & Safety (WH&S) services, efficiently managing access to sensitive data and services is critical to ensuring customer satisfaction and regulatory compliance. UNIFYElevate offers a robust solution for automating and securing the management of access for both internal teams and external customers. This use case demonstrates how a WH&S service provider can leverage UNIFYElevate to streamline access management, enhance security, and improve operational efficiency.

WH&S Service Access Management

General

Workplace Health & Safety service providers often need to grant access to various customer organisations, allowing them to manage their employee health and safety records, schedule assessments, and access compliance documentation. Managing this access securely and efficiently is essential for maintaining service quality and meeting regulatory requirements.

Purpose

Objective: To provide a secure and scalable solution for managing customer access to WH&S services, ensuring that only authorised users can access sensitive health and safety data.

Users: The primary users include WH&S service providers’ IT administrators, compliance officers, and customer organisations who need controlled access to WH&S platforms.

Process

• Customer Onboarding: Automating the onboarding process for new customers, ensuring quick and secure access to WH&S services.
• Role-Based Access Control: Implementing role-based access to ensure that each customer organisation can only access the data and services relevant to them.

Applications

• Industry Usage: Commonly used by WH&S service providers offering health assessments, compliance tracking, and safety audits to customer organisations across various industries.
• Regulatory Compliance: Ensures compliance with industry regulations and standards, such as ISO 45001, which mandates strict access controls for health and safety information.

Security and Compliance

• Data Protection: Strict adherence to data protection regulations, ensuring that customer health and safety data is securely stored and accessed only by authorised users.
• Advanced Security Measures: Utilises multi-factor authentication (MFA) and encryption to protect access to WH&S platforms, maintaining compliance with relevant security standards.

Addressing WH&S Access Management Challenges

General Inefficiencies

Managing access for WH&S customers can be inefficient due to manual processes, the complexity of customer requirements, and the need to maintain high levels of security and compliance.

Access Management Inefficiencies

WH&S service providers often face challenges in efficiently managing access for their customers:

• Manual Onboarding: Slow and error-prone manual processes for onboarding new customers, leading to delays and potential security risks.
• Complex Access Control Requirements: Difficulty in managing diverse access needs across multiple customer organisations, each requiring different levels of access and control.
• Compliance Risks: Ensuring compliance with stringent WH&S regulations can be challenging without a centralised and automated system.

UNIFYElevate

UNIFYElevate, leveraging Microsoft Azure AD B2C, provides a robust solution for managing customer access to WH&S services.

UNIFYElevate offers the following benefits for WH&S access management:

• Automated Customer Onboarding: Streamlines the onboarding process for new customers, ensuring they can quickly and securely access WH&S services.
• Centralised Access Management: Provides a unified platform for managing access across all customer organisations, ensuring consistent security policies and access controls.
• Enhanced Compliance: Built-in compliance tools help WH&S service providers meet regulatory requirements by ensuring that all access is secure and auditable.
• Secure Data Handling: Advanced encryption and MFA protect sensitive WH&S data, ensuring that only authorised personnel can access it.

These benefits make UNIFYElevate an ideal solution for WH&S service providers looking to streamline and secure their customer access management processes.

How UNIFYElevate Works

Technical Overview of UNIFYElevate Architecture

UNIFYElevate’s architecture is designed to meet the specific needs of WH&S access management:

• Cloud-Based Integration with Microsoft Azure AD B2C: Ensures secure, scalable management of customer access across multiple WH&S platforms.
• Automated Workflow Management: Reduces the need for manual intervention by automating customer onboarding and access management processes.
• Advanced Security and Compliance Tools: Provides robust security measures and compliance tracking to ensure that access management meets WH&S industry standards.

Conclusion

UNIFYElevate offers a robust and scalable solution for WH&S service providers to manage access for their customers. By automating key processes and centralising access management, UNIFYElevate reduces the administrative burden and enhances security, making it easier to maintain compliance with WH&S regulations.

Versatility Across WH&S Providers

While this use case focuses on managing customer access for WH&S services, UNIFYElevate’s capabilities extend to other areas such as employee health management, compliance tracking, and broader IT security services. Its adaptability and scalability make it a valuable tool for improving operational efficiency and security across various WH&S scenarios.

Take Action Today

To learn more about how UNIFYElevate can streamline your customer access management, contact us for a detailed demonstration tailored to your specific needs.