Novel Coronavirus (COVID-19)

Information for UNIFY Staff and Customers

UNIFY Solutions has updated its Business Continuity Plan to address risks from COVID-19 to the community.

This page contains information from UNIFY about the current measures we are taking to assure our staff and customers, in Australia, New Zealand and elsewhere, that we have the processes and controls in place to support business continuity. On this page, you can find the latest advice issued by UNIFY, and frequently asked questions about our response to the virus (SARS-CoV-2).

UNIFY is monitoring the ongoing situation relating to novel coronavirus disease (COVID-19). We are following the advice issued by the Australian Government Department of Health and New Zealand Ministry of Health, and other sources to ensure the health and well-being of our team members and clients. We will continue to monitor and react accordingly as the situation develops.

Currently, UNIFY is working with clients in a normal manner. Where clients are asking UNIFY to use remote working (as opposed to on-site and in-person), UNIFY is accommodating those requests as part of business as usual.

Update: 5pm, Friday 17th April 2020

UNIFY continues to monitor and comply with advice of health authorities nationally about the coronavirus (COVID-19).

Our primary concern is to take reasonable steps to provide for the health and wellbeing of staff and customers.

At this point in time, advice to UNIFY staff is that we are currently still operating under business as usual, apart from the advice to work from home from 23rd March 2020. Customer on-site activity may be restricted on a per customer basis and must be discussed with the relevant project managers. All New Zealand staff must work from home from 25th March 2020, and meetings must be performed electronically. This advice will be assessed on a weekly basis unless government restrictions change. Some tips on working from home are available in a recent news article by our Chief Information Security Officer.

How does coronavirus spread

  1. Novel Coronavirus spreads in a similar way to the cold or flu.
  2. When someone who has the novel coronavirus, coughs or exhales they release droplets of infected fluids. Most of these droplets fall on nearby surfaces and objects – such as desks, tables or telephones. Therefore, people could catch coronavirus by touching contaminated surfaces or objects and then touching their eyes, nose or mouth.
  3. If they are standing in close contact i.e. face to face contact less than a metre apart, they can catch the virus.

Who is at Risk

  1. Anyone who has been in close contact with a confirmed case of coronavirus in the last 14 days.
  2. Anyone who has left or transited through mainland China in the last 14 days.
  3. Anyone who has left or transited through Iran on or after 1 March.
  4. Anyone who has left or transited through South Korea on or after 5 March.
  5. Anyone returning from international travel to either Australia or New Zealand from 12am 16th March 2020.

The current health warnings from Australian and New Zealand health authorities is that the risk infection is low, in both these countries.

Protocol for UNIFY staff to follow:

  1. Any staff member experiencing cold or flu-like symptoms is to remain at home. If symptoms are light then the work from home protocol is to apply. If symptoms are more severe and you are unable to work, normal leave policies apply. You are to seek medical advice and not return to the office until UNIFY’s management are satisfied you are low-risk. Currently, testing for COVID-19 novel coronavirus is only available for people who are feeling unwell AND have travelled overseas in the past 14 days OR have had contact with a CONFIRMED case of COVID-19 novel coronavirus. If you haven’t been overseas or been in contact with a confirmed case, you will not be tested, at this stage
  2. Any staff member who falls victim to Novel Coronavirus or has had potential exposure is to notify the company (email to hr@unifysolutions.net) so that the company can notify the relevant authorities. In addition, the staff member is not to return to work until approved by the CEO or delegate. Approval for return to work is reliant on appropriate medical advice being received by UNIFY.
  3. International business travel is restricted and needs to be approved by the CEO or delegate.
  4. International personal travel needs to be communicated to your Manager, in advance of booking and a discussion about the implications of that travel will occur. Current advice from Australian and New Zealand Authorities is Do Not Travel.
  5. Domestic business travel is restricted and needs to be approved by the CEO or delegate. Where feasible, the use of remote access to client sites and Microsoft Teams for internal and client meetings, are the preferred modes. This is consistent with guidance being given by Federal and State Authorities and Health experts, and with measures being taken by both government agencies and commercial enterprises across Australia.
  6. If your child(s) school or partner’s work is closed but there is no evidence of your child(s) or partner being exposed to the Novel Coronavirus, then the work from home protocol can be discussed with your Manager. If there is risk of exposure then Protocol 2 applies.
  7. All staff are encouraged to have the winter flu shot as early as possible. The cost of the flu shot is reimbursable to the staff member by UNIFY.
  8. We advise not shaking hands when meeting, as per advice from government.
  9. The most effective way to reduce the risk is regular washing of hands, preferably in warm, soapy water.
  10. Tissues, hand cleanser and multi-purpose wipes are available in each of UNIFY’s offices. If replacement of these items is an issue, put in a request to hr@unifysolutions.net. These hygienic products should be used regularly for personal and equipment cleaning (i.e. laptops, phones, etc.).
  11. Staff Members other than New Zealand staff are encouraged to work from home on a voluntary basis, and must be prepared for a situation where work from home is mandatory.
  12. From Wednesday 24th March 2020 until further notice, all New Zealand staff must work from home. Please contact your manager for any logistical issues, however previous advice means you should be prepared.
  13. All staff returning from international travel must self-isolate from 14 days from return. You are required to contact your manager for arrangement for work from home. Please check your most relevant health authority’s site from the list below for information on self-quarantine/self-isolation procedures.
  14. Communications about business continuity. If you are sick or must work from home, please advise your manager and allow them to notify customers with appropriate information about the impact.

For further information please refer to your state or national health webpages:

FAQs for UNIFY Customers

Do you have a pandemic plan or are you currently planning?

UNIFY has a Business Continuity plan, which includes our approach to pandemic planning. In addition, we are taking measures as outlined above to ensure that our team members are in the best possible position to react to scenarios as they are presented.

How you plan to continue providing service?

UNIFY is a provider of identity and access management solutions. The work that we do for our clients is typically centred around the notion of working securely from any location to promote productivity, reduce risk and optimise availability.

UNIFY are extremely well placed to be able to continue service provision to our clients without interruption, using our standard remote working tools and processes.

Will your service be in line with our standard SLAs that we have in place with you? 

UNIFY will continue to operate with standard SLAs, including incident response and resolution times, for as long as possible. Our remote working capabilities, collaboration tools and workforce support this approach.

The most significant risk to service provision for UNIFY is the unavailability of team members to deliver services. At this time, we class that as low risk given our geographical locations and the controls and best practices that have been communicated and executed by team members. These include self-isolation as a precaution and the focus on personal hygiene.

UNIFY will contact client nominated individuals as required should there be any degradation in service provision.

Will there be any change to communication channels?

There will be no changes to the designated ways of communication. Our phone system is Cloud based, so we can answer calls from wherever we are logged in. However, clients are encouraged to use the CC function to add the following e-mail addresses to communications as required.

Managed Services and Support

Please continue the already existing process for logging or raising tickets to UNIFYOperate™ (Managed Services and Support).

Raise Tickets using the UNIFY Helpdesk System or copy the following emails as appropriate -

If you feel something isn’t getting the necessary attention, please raise send an enquiry to contactus@unifysolutions.net

UNIFY is committed to ensuring that precautionary measures are put in place to ensure the safety and well-being of our team members and our clients.

Prior advice

24th March 2020 5pm
COVID-19 Advice issued 24th March 2020 5pm

Update: 5pm, Tuesday 24th March 2020

UNIFY continues to monitor and comply with advice of health authorities nationally about the coronavirus (COVID-19).

Our primary concern is to take reasonable steps to provide for the health and wellbeing of staff and customers.

At this point in time, advice to UNIFY staff is that we are currently still operating under business as usual, apart from the advice to work from home from 23rd March 2020. Customer on-site activity may be restricted on a per customer basis and must be discussed with the relevant project managers. All New Zealand staff must work from home from 25th March 2020, and meetings must be performed electronically. This advice will be assessed on a weekly basis unless government restrictions change. Some tips on working from home are available in a recent news article by our Chief Information Security Officer.

How does coronavirus spread

  1. Novel Coronavirus spreads in a similar way to the cold or flu.
  2. When someone who has the novel coronavirus, coughs or exhales they release droplets of infected fluids. Most of these droplets fall on nearby surfaces and objects – such as desks, tables or telephones. Therefore, people could catch coronavirus by touching contaminated surfaces or objects and then touching their eyes, nose or mouth.
  3. If they are standing in close contact i.e. face to face contact less than a metre apart, they can catch the virus.

Who is at Risk

  1. Anyone who has been in close contact with a confirmed case of coronavirus in the last 14 days.
  2. Anyone who has left or transited through mainland China in the last 14 days.
  3. Anyone who has left or transited through Iran on or after 1 March.
  4. Anyone who has left or transited through South Korea on or after 5 March.
  5. Anyone returning from international travel to either Australia or New Zealand from 12am 16th March 2020.

The current health warnings from Australian and New Zealand health authorities is that the risk infection is low, in both these countries.

Protocol for UNIFY staff to follow:

  1. Any staff member experiencing cold or flu-like symptoms is to remain at home. If symptoms are light then the work from home protocol is to apply. If symptoms are more severe and you are unable to work, normal leave policies apply. You are to seek medical advice and not return to the office until UNIFY’s management are satisfied you are low-risk. Currently, testing for COVID-19 novel coronavirus is only available for people who are feeling unwell AND have travelled overseas in the past 14 days OR have had contact with a CONFIRMED case of COVID-19 novel coronavirus. If you haven’t been overseas or been in contact with a confirmed case, you will not be tested, at this stage
  2. Any staff member who falls victim to Novel Coronavirus or has had potential exposure is to notify the company (email to hr@unifysolutions.net) so that the company can notify the relevant authorities. In addition, the staff member is not to return to work until approved by the CEO or delegate. Approval for return to work is reliant on appropriate medical advice being received by UNIFY.
  3. International business travel is restricted and needs to be approved by the CEO or delegate.
  4. International personal travel needs to be communicated to your Manager, in advance of booking and a discussion about the implications of that travel will occur. Current advice from Australian and New Zealand Authorities is Do Not Travel.
  5. Domestic business travel is restricted and needs to be approved by the CEO or delegate. Where feasible, the use of remote access to client sites and Microsoft Teams for internal and client meetings, are the preferred modes. This is consistent with guidance being given by Federal and State Authorities and Health experts, and with measures being taken by both government agencies and commercial enterprises across Australia.
  6. If your child(s) school or partner’s work is closed but there is no evidence of your child(s) or partner being exposed to the Novel Coronavirus, then the work from home protocol can be discussed with your Manager. If there is risk of exposure then Protocol 2 applies.
  7. All staff are encouraged to have the winter flu shot as early as possible. The cost of the flu shot is reimbursable to the staff member by UNIFY.
  8. We advise not shaking hands when meeting, as per advice from government.
  9. The most effective way to reduce the risk is regular washing of hands, preferably in warm, soapy water.
  10. Tissues, hand cleanser and multi-purpose wipes are available in each of UNIFY’s offices. If replacement of these items is an issue, put in a request to hr@unifysolutions.net. These hygienic products should be used regularly for personal and equipment cleaning (i.e. laptops, phones, etc.).
  11. Staff Members other than New Zealand staff are encouraged to work from home on a voluntary basis, and must be prepared for a situation where work from home is mandatory.
  12. From Wednesday 24th March 2020 until further notice, all New Zealand staff must work from home. Please contact your manager for any logistical issues, however previous advice means you should be prepared.
  13. All staff returning from international travel must self-isolate from 14 days from return. You are required to contact your manager for arrangement for work from home. Please check your most relevant health authority’s site from the list below for information on self-quarantine/self-isolation procedures.
  14. Communications about business continuity. If you are sick or must work from home, please advise your manager and allow them to notify customers with appropriate information about the impact.

For further information please refer to your state or national health webpages:

FAQs for UNIFY Customers

Do you have a pandemic plan or are you currently planning?

UNIFY has a Business Continuity plan, which includes our approach to pandemic planning. In addition, we are taking measures as outlined above to ensure that our team members are in the best possible position to react to scenarios as they are presented.

How you plan to continue providing service?

UNIFY is a provider of identity and access management solutions. The work that we do for our clients is typically centred around the notion of working securely from any location to promote productivity, reduce risk and optimise availability.

UNIFY are extremely well placed to be able to continue service provision to our clients without interruption, using our standard remote working tools and processes.

Will your service be in line with our standard SLAs that we have in place with you? 

UNIFY will continue to operate with standard SLAs, including incident response and resolution times, for as long as possible. Our remote working capabilities, collaboration tools and workforce support this approach.

The most significant risk to service provision for UNIFY is the unavailability of team members to deliver services. At this time, we class that as low risk given our geographical locations and the controls and best practices that have been communicated and executed by team members. These include self-isolation as a precaution and the focus on personal hygiene.

UNIFY will contact client nominated individuals as required should there be any degradation in service provision.

Will there be any change to communication channels?

There will be no changes to the designated ways of communication. Our phone system is Cloud based, so we can answer calls from wherever we are logged in. However, clients are encouraged to use the CC function to add the following e-mail addresses to communications as required.

Managed Services and Support

Please continue the already existing process for logging or raising tickets to UNIFYOperate™ (Managed Services and Support).

Raise Tickets using the UNIFY Helpdesk System or copy the following emails as appropriate -

If you feel something isn’t getting the necessary attention, please raise send an enquiry to contactus@unifysolutions.net

UNIFY is committed to ensuring that precautionary measures are put in place to ensure the safety and well-being of our team members and our clients.

20th March 2020 5pm
COVID-19 Advice issued 20th March 2020 5pm

Update: 5pm, Friday 20th March 2020

UNIFY continues to monitor and comply with advice of health authorities nationally about the coronavirus (COVID-19).

Our primary concern is to take reasonable steps to provide for the health and wellbeing of staff and customers.

At this point in time, advice to UNIFY staff is that we are currently still operating under business as usual, apart from the advice to work from home from 23rd March 2020. Customer on-site activity may be restricted on a per customer basis and must be discussed with the relevant project managers. This advice will be assessed on a weekly basis unless government restrictions change. Some tips on working from home are available in a recent news article by our Chief Information Security Officer.

How does coronavirus spread

  1. Novel Coronavirus spreads in a similar way to the cold or flu.
  2. When someone who has the novel coronavirus, coughs or exhales they release droplets of infected fluids. Most of these droplets fall on nearby surfaces and objects – such as desks, tables or telephones. Therefore, people could catch coronavirus by touching contaminated surfaces or objects and then touching their eyes, nose or mouth.
  3. If they are standing in close contact i.e. face to face contact less than a metre apart, they can catch the virus.

Who is at Risk

  1. Anyone who has been in close contact with a confirmed case of coronavirus in the last 14 days.
  2. Anyone who has left or transited through mainland China in the last 14 days.
  3. Anyone who has left or transited through Iran on or after 1 March.
  4. Anyone who has left or transited through South Korea on or after 5 March.
  5. Anyone returning from international travel to either Australia or New Zealand from 12am 16th March 2020.

The current health warnings from Australian and New Zealand health authorities is that the risk infection is low, in both these countries.

Protocol for UNIFY staff to follow:

  1. Any staff member experiencing cold or flu-like symptoms is to remain at home. If symptoms are light then the work from home protocol is to apply. If symptoms are more severe and you are unable to work, normal leave policies apply. You are to seek medical advice and not return to the office until UNIFY’s management are satisfied you are low-risk. Currently, testing for COVID-19 novel coronavirus is only available for people who are feeling unwell AND have travelled overseas in the past 14 days OR have had contact with a CONFIRMED case of COVID-19 novel coronavirus. If you haven’t been overseas or been in contact with a confirmed case, you will not be tested, at this stage
  2. Any staff member who falls victim to Novel Coronavirus or has had potential exposure is to notify the company (email to hr@unifysolutions.net) so that the company can notify the relevant authorities. In addition, the staff member is not to return to work until approved by the CEO or delegate. Approval for return to work is reliant on appropriate medical advice being received by UNIFY.
  3. International business travel is restricted and needs to be approved by the CEO or delegate.
  4. International personal travel needs to be communicated to your Manager, in advance of booking and a discussion about the implications of that travel will occur. Current advice from Australian and New Zealand Authorities is Do Not Travel.
  5. Domestic business travel is restricted and needs to be approved by the CEO or delegate. Where feasible, the use of remote access to client sites and Microsoft Teams for internal and client meetings, are the preferred modes. This is consistent with guidance being given by Federal and State Authorities and Health experts, and with measures being taken by both government agencies and commercial enterprises across Australia.
  6. If your child(s) school or partner’s work is closed but there is no evidence of your child(s) or partner being exposed to the Novel Coronavirus, then the work from home protocol can be discussed with your Manager. If there is risk of exposure then Protocol 2 applies.
  7. All staff are encouraged to have the winter flu shot as early as possible. The cost of the flu shot is reimbursable to the staff member by UNIFY.
  8. We advise not shaking hands when meeting, as per advice from government.
  9. The most effective way to reduce the risk is regular washing of hands, preferably in warm, soapy water.
  10. Tissues, hand cleanser and multi-purpose wipes are available in each of UNIFY’s offices. If replacement of these items is an issue, put in a request to hr@unifysolutions.net. These hygienic products should be used regularly for personal and equipment cleaning (i.e. laptops, phones, etc.).
  11. Staff Members are encouraged to work from home on a voluntary basis, and must be prepared for a situation where work from home is mandatory.
  12. All staff returning from international travel must self-isolate from 14 days from return. You are required to contact your manager for arrangement for work from home. Please check your most relevant health authority’s site from the list below for information on self-quarantine/self-isolation procedures.
  13. Communications about business continuity. If you are sick or must work from home, please advise your manager and allow them to notify customers with appropriate information about the impact.

For further information please refer to your state or national health webpages:

FAQs for UNIFY Customers

Do you have a pandemic plan or are you currently planning?

UNIFY has a Business Continuity plan, which includes our approach to pandemic planning. In addition, we are taking measures as outlined above to ensure that our team members are in the best possible position to react to scenarios as they are presented.

How you plan to continue providing service?

UNIFY is a provider of identity and access management solutions. The work that we do for our clients is typically centred around the notion of working securely from any location to promote productivity, reduce risk and optimise availability.

UNIFY are extremely well placed to be able to continue service provision to our clients without interruption, using our standard remote working tools and processes.

Will your service be in line with our standard SLAs that we have in place with you? 

UNIFY will continue to operate with standard SLAs, including incident response and resolution times, for as long as possible. Our remote working capabilities, collaboration tools and workforce support this approach.

The most significant risk to service provision for UNIFY is the unavailability of team members to deliver services. At this time, we class that as low risk given our geographical locations and the controls and best practices that have been communicated and executed by team members. These include self-isolation as a precaution and the focus on personal hygiene.

UNIFY will contact client nominated individuals as required should there be any degradation in service provision.

Will there be any change to communication channels?

There will be no changes to the designated ways of communication. Our phone system is Cloud based, so we can answer calls from wherever we are logged in. However, clients are encouraged to use the CC function to add the following e-mail addresses to communications as required.

Managed Services and Support

Please continue the already existing process for logging or raising tickets to UNIFYOperate™ (Managed Services and Support).

Raise Tickets using the UNIFY Helpdesk System or copy the following emails as appropriate -

If you feel something isn’t getting the necessary attention, please raise send an enquiry to contactus@unifysolutions.net

UNIFY is committed to ensuring that precautionary measures are put in place to ensure the safety and well-being of our team members and our clients.

18th March 2020 5pm
COVID-19 Advice issued 18th March 2020 5pm

Update: 5pm, Wednesday 18th March 2020

UNIFY continues to monitor and comply with advice of health authorities nationally about the coronavirus (COVID-19).

Our primary concern is to take reasonable steps to provide for the health and wellbeing of staff and customers.

At this point in time, advice to UNIFY staff is that we are currently still operating under business as usual, apart from the advice to work from home from 23rd March 2020. Customer on-site activity may be restricted on a per customer basis and must be discussed with the relevant project managers. This advice will be assessed on a weekly basis unless government restrictions change. Some tips on working from home are available in a recent news article by our Chief Information Security Officer.

How does coronavirus spread

  1. Novel Coronavirus spreads in a similar way to the cold or flu.
  2. When someone who has the novel coronavirus, coughs or exhales they release droplets of infected fluids. Most of these droplets fall on nearby surfaces and objects – such as desks, tables or telephones. Therefore, people could catch coronavirus by touching contaminated surfaces or objects and then touching their eyes, nose or mouth.
  3. If they are standing in close contact i.e. face to face contact less than a metre apart, they can catch the virus.

Who is at Risk

  1. Anyone who has been in close contact with a confirmed case of coronavirus in the last 14 days.
  2. Anyone who has left or transited through mainland China in the last 14 days.
  3. Anyone who has left or transited through Iran on or after 1 March.
  4. Anyone who has left or transited through South Korea on or after 5 March.
  5. Anyone returning from international travel to either Australia or New Zealand from 12am 16th March 2020.

The current health warnings from Australian and New Zealand health authorities is that the risk infection is low, in both these countries.

Protocol for UNIFY staff to follow:

  1. Any staff member experiencing cold or flu-like symptoms is to remain at home. If symptoms are light then the work from home protocol is to apply. If symptoms are more severe and you are unable to work, normal leave policies apply. You are to seek medical advice and not return to the office until UNIFY’s management are satisfied you are low-risk. Currently, testing for COVID-19 novel coronavirus is only available for people who are feeling unwell AND have travelled overseas in the past 14 days OR have had contact with a CONFIRMED case of COVID-19 novel coronavirus. If you haven’t been overseas or been in contact with a confirmed case, you will not be tested, at this stage
  2. Any staff member who falls victim to Novel Coronavirus or has had potential exposure is to notify the company (email to hr@unifysolutions.net) so that the company can notify the relevant authorities. In addition, the staff member is not to return to work until approved by the CEO or delegate. Approval for return to work is reliant on appropriate medical advice being received by UNIFY.
  3. International business travel is restricted and needs to be approved by the CEO or delegate.
  4. International personal travel needs to be communicated to your Manager, in advance of booking and a discussion about the implications of that travel will occur. Current advice from Australian and New Zealand Authorities is Do Not Travel.
  5. Domestic business travel is restricted and needs to be approved by the CEO or delegate. Where feasible, the use of remote access to client sites and Microsoft Teams for internal and client meetings, are the preferred modes. This is consistent with guidance being given by Federal and State Authorities and Health experts, and with measures being taken by both government agencies and commercial enterprises across Australia.
  6. If your child(s) school or partner’s work is closed but there is no evidence of your child(s) or partner being exposed to the Novel Coronavirus, then the work from home protocol can be discussed with your Manager. If there is risk of exposure then Protocol 2 applies.
  7. All staff are encouraged to have the winter flu shot as early as possible. The cost of the flu shot is reimbursable to the staff member by UNIFY.
  8. We advise not shaking hands when meeting, as per advice from government.
  9. The most effective way to reduce the risk is regular washing of hands, preferably in warm, soapy water.
  10. Tissues, hand cleanser and multi-purpose wipes are available in each of UNIFY’s offices. If replacement of these items is an issue, put in a request to hr@unifysolutions.net. These hygienic products should be used regularly for personal and equipment cleaning (i.e. laptops, phones, etc.).
  11. Staff Members are encouraged to work from home on a voluntary basis, and must be prepared for a situation where work from home is mandatory.
  12. All staff returning from international travel must self-isolate from 14 days from return. You are required to contact your manager for arrangement for work from home. Please check your most relevant health authority’s site from the list below for information on self-quarantine/self-isolation procedures.
  13. Communications about business continuity. If you are sick or must work from home, please advise your manager and allow them to notify customers with appropriate information about the impact.
  14. Staff are reminded that the Australian Government are enforcing a 4m2 spacing for inside rooms, including offices and meeting rooms. Please be mindful of this if essential meetings must be held in UNIFY or Customers office. We encourage the use of on-line meetings (such as Teams) as a safer alternative.

For further information please refer to your state or national health webpages:

FAQs for UNIFY Customers

Do you have a pandemic plan or are you currently planning?

UNIFY has a Business Continuity plan, which includes our approach to pandemic planning. In addition, we are taking measures as outlined above to ensure that our team members are in the best possible position to react to scenarios as they are presented.

How you plan to continue providing service?

UNIFY is a provider of identity and access management solutions. The work that we do for our clients is typically centred around the notion of working securely from any location to promote productivity, reduce risk and optimise availability.

UNIFY are extremely well placed to be able to continue service provision to our clients without interruption, using our standard remote working tools and processes.

Will your service be in line with our standard SLAs that we have in place with you? 

UNIFY will continue to operate with standard SLAs, including incident response and resolution times, for as long as possible. Our remote working capabilities, collaboration tools and workforce support this approach.

The most significant risk to service provision for UNIFY is the unavailability of team members to deliver services. At this time, we class that as low risk given our geographical locations and the controls and best practices that have been communicated and executed by team members. These include self-isolation as a precaution and the focus on personal hygiene.

UNIFY will contact client nominated individuals as required should there be any degradation in service provision.

Will there be any change to communication channels?

There will be no changes to the designated ways of communication. Our phone system is Cloud based, so we can answer calls from wherever we are logged in. However, clients are encouraged to use the CC function to add the following e-mail addresses to communications as required.

Managed Services and Support

Please continue the already existing process for logging or raising tickets to UNIFYOperate™ (Managed Services and Support).

Raise Tickets using the UNIFY Helpdesk System or copy the following emails as appropriate -

If you feel something isn’t getting the necessary attention, please raise send an enquiry to contactus@unifysolutions.net

UNIFY is committed to ensuring that precautionary measures are put in place to ensure the safety and well-being of our team members and our clients.

16th March 2020 11am
COVID-19 Advice issued 16th March 2020 11am

Update: 11am, Monday 16th March 2020

UNIFY continues to monitor and comply with advice of health authorities nationally about the coronavirus (COVID-19).

Our primary concern is to take reasonable steps to provide for the health and wellbeing of staff and customers.

At this point in time, advice to UNIFY staff is that we are currently still operating under business as usual but this approach is fully subject to advice from the Australian and New Zealand government authorities.

How does coronavirus spread

  1. Novel Coronavirus spreads in a similar way to the cold or flu.
  2. When someone who has the novel coronavirus, coughs or exhales they release droplets of infected fluids. Most of these droplets fall on nearby surfaces and objects – such as desks, tables or telephones. Therefore, people could catch coronavirus by touching contaminated surfaces or objects and then touching their eyes, nose or mouth.
  3. If they are standing in close contact i.e. face to face contact less than a metre apart, they can catch the virus.

Who is at Risk

  1. Anyone who has been in close contact with a confirmed case of coronavirus in the last 14 days.
  2. Anyone who has left or transited through mainland China in the last 14 days.
  3. Anyone who has left or transited through Iran on or after 1 March.
  4. Anyone who has left or transited through South Korea on or after 5 March.
  5. Anyone returning from international travel to either Australia or New Zealand from 12am 16th March 2020.

The current health warnings from Australian and New Zealand health authorities is that the risk infection is low, in both these countries.

Protocol for UNIFY staff to follow:

  1. Any staff member presenting with cold or flu-like symptoms is to remain at home. If symptoms are light then the work from home protocol is to apply. If symptoms are more severe and you are unable to work, then sick leave is to apply. You are to seek medical advice and not return to the office until UNIFY’s management are satisfied you are low-risk. Currently, testing for COVID-19 novel coronavirus is only available for people who are feeling unwell AND have travelled overseas in the past 14 days OR have had contact with a CONFIRMED case of COVID-19 novel coronavirus. If you haven’t been overseas or been in contact with a confirmed case, you will not be tested, at this stage
  2. Any staff member who falls victim to Novel Coronavirus or has had potential exposure is to notify the company (email to hr@unifysolutions.net) so that the company can notify the relevant authorities. In addition, the staff member is not to return to work until approved by the CEO or delegate. Approval for return to work is reliant on appropriate medical advice being received by UNIFY.
  3. International business travel is restricted and needs to be approved by the CEO or delegate.
  4. Personal international travel needs to be communicated to your Manager, in advance of departure and a discussion about the implications of that travel will occur.
  5. Domestic travel is restricted and needs to be approved by the CEO or delegate. Where feasible, the use of remote access to client sites and Microsoft Teams for internal and client meetings, are the preferred modes. This is consistent with guidance being given by Federal and State Authorities and Health experts, and with measures being taken by both government agencies and commercial enterprises across Australia.
  6. If your child(s) school or partner’s work is closed but there is no evidence of your child(s) or partner being exposed to the Novel Coronavirus, then the work from home protocol can be discussed with your Manager. If there is risk of exposure then Point 2 applies.
  7. All staff are encouraged to have the winter flu shot as early as possible. The cost of the flu shot is reimbursable to the staff member.
  8. We advise not shaking hands when meeting, as per advice from government.
  9. The most effective way to reduce the risk is regular washing of hands, preferably in warm, soapy water.
  10. Tissues, hand cleanser and multi-purpose wipes are available in each of UNIFY’s offices. If replacement of these items is an issue, put in a request to hr@unifysolutions.net. These hygienic products should be used regularly for personal and equipment cleaning (i.e. laptops, phones, etc.).
  11. Staff Members are encouraged to prepare for a situation where they may have to work from home, by ensuring they have the necessary computing and communications equipment to perform their duties.
  12. All staff returning from international travel must self-isolate from 14 days from return. You are required to contact your manager for arrangement for work from home. Please check your most relevant health authority’s site from the list below for information on self-quarantine/self-isolation procedures.
  13. Communications about business continuity. If you are sick or must work from home, please advice your manager and allow them to notify customers with appropriate information about the impact.

For further information please refer to your state or national health webpages:

FAQs for UNIFY Customers

Do you have a pandemic plan or are you currently planning?

UNIFY has a Business Continuity plan, which includes our approach to pandemic planning. In addition, we are taking measures as outlined above to ensure that our team members are in the best possible position to react to scenarios as they are presented.

How you plan to continue providing service?

UNIFY is a provider of identity and access management solutions. The work that we do for our clients is typically centred around the notion of working securely from any location to promote productivity, reduce risk and optimise availability.

UNIFY are extremely well placed to be able to continue service provision to our clients without interruption, using our standard remote working tools and processes.

Will your service be in line with our standard SLAs that we have in place with you? 

UNIFY will continue to operate with standard SLAs, including incident response and resolution times, for as long as possible. Our remote working capabilities, collaboration tools and workforce support this approach.

The most significant risk to service provision for UNIFY is the unavailability of team members to deliver services. At this time, we class that as low risk given our geographical locations and the controls and best practices that have been communicated and executed by team members. These include self-isolation as a precaution and the focus on personal hygiene.

UNIFY will contact client nominated individuals as required should there be any degradation in service provision.

Will there be any change to communication channels?

There will be no changes to the designated ways of communication. Our phone system is Cloud based, so we can answer calls from wherever we are logged in. However, clients are encouraged to use the CC function to add the following e-mail addresses to communications as required.

Managed Services and Support

Please continue the already existing process for logging or raising tickets to UNIFYOperate™ (Managed Services and Support).

Raise Tickets using the UNIFY Helpdesk System or copy the following emails as appropriate -

If you feel something isn’t getting the necessary attention, please raise send an enquiry to contactus@unifysolutions.net

UNIFY is committed to ensuring that precautionary measures are put in place to ensure the safety and well-being of our team members and our clients.

12th March 2020 12pm
COVID-19 Advice issued 12th March 2020 12pm

Update: 12pm, Thursday 12th March 2020

UNIFY continues to monitor and comply with advice of health authorities nationally about the coronavirus (COVID-19).

Our primary concern is to take reasonable steps to provide for the health and wellbeing of staff and customers.

At this point in time, advice to UNIFY staff is that we are currently still operating under business as usual but this approach is fully subject to advice from the Australian and New Zealand government authorities.

How does coronavirus spread

  1. Novel Coronavirus spreads in a similar way to the cold or flu.
  2. When someone who has the novel coronavirus, coughs or exhales they release droplets of infected fluids. Most of these droplets fall on nearby surfaces and objects – such as desks, tables or telephones. Therefore, people could catch coronavirus by touching contaminated surfaces or objects and then touching their eyes, nose or mouth.
  3. If they are standing in close contact i.e. face to face contact less than a metre apart, they can catch the virus.

Who is at Risk

  1. Anyone who has been in close contact with a confirmed case of coronavirus in the last 14 days.
  2. Anyone who has left or transited through mainland China in the last 14 days.
  3. Anyone who has left or transited through Iran on or after 1 March.
  4. Anyone who has left or transited through South Korea on or after 5 March.
  5. The current health warnings from Australian and New Zealand health authorities is that the risk infection is low, in both these countries

Protocol for UNIFY staff to follow:

  1. Any staff member presenting with cold or flu-like symptoms is to remain at home. If symptoms are light then the work from home protocol is to apply. If symptoms are more severe and you are unable to work, then sick leave is to apply. Either way you are to seek medical advice and not return to the office until confirmed by a medical practitioner you are fit to return to work.
  2. Any staff member who falls victim to Novel Coronavirus or has had potential exposure is to notify the company (email to hr@unifysolutions.net) so that the company can notify the relevant authorities. In addition, the staff member is not to return to work until approved by the CEO or delegate. Approval for return to work is reliant on appropriate medical advice being received by UNIFY.
  3. International business travel is restricted and needs to be approved by the CEO or delegate.
  4. Personal international travel needs to be communicated to your Manager, in advance of departure and a discussion about the implications of that travel will occur.
  5. Domestic travel procedures remain the same although options such as remote access for project work and Microsoft Teams calls use for internal and external meetings should be more closely assessed.
  6. If your child(s) school is closed but there is no evidence of your child(s) being exposed to the Novel Coronavirus, then the work from home protocol can be discussed with your Manager. If there is risk of exposure then Point 2 applies.
  7. All staff are encouraged to have the winter flu shot as early as possible. The cost of the flu shot is reimbursable to the staff member.
  8. It is a personal decision and is dependent on client dynamics as to whether you chose to shake hand with Client personnel.
  9. The most effective way to reduce the risk is regular washing of hands, preferably in warm, soapy water.
  10. Tissues, hand cleanser and multi-purpose wipes are available in each of UNIFY’s offices. If replacement of these items is an issue, put in a request to hr@unifysolutions.net. These hygienic products should be used regularly for personal and equipment cleaning (i.e. laptops, phones, etc.).
  11. Staff Members are encouraged to prepare for a situation where they may have to work from home, by ensuring they have the necessary computing and communications equipment to perform their duties.

For further information please refer to your state or national health webpages:

FAQs for UNIFY Customers

Do you have a pandemic plan or are you currently planning?

UNIFY has a Business Continuity plan, which includes our approach to pandemic planning. In addition, we are taking measures as outlined above to ensure that our team members are in the best possible position to react to scenarios as they are presented.

How you plan to continue providing service?

UNIFY is a provider of identity and access management solutions. The work that we do for our clients is typically centred around the notion of working securely from any location to promote productivity, reduce risk and optimise availability.

UNIFY are extremely well placed to be able to continue service provision to our clients without interruption, using our standard remote working tools and processes.

Will your service be in line with our standard SLAs that we have in place with you? 

UNIFY will continue to operate with standard SLAs, including incident response and resolution times, for as long as possible. Our remote working capabilities, collaboration tools and workforce support this approach.

The most significant risk to service provision for UNIFY is the unavailability of team members to deliver services. At this time, we class that as low risk given our geographical locations and the controls and best practices that have been communicated and executed by team members. These include self-isolation as a precaution and the focus on personal hygiene.

UNIFY will contact client nominated individuals as required should there be any degradation in service provision.

Will there be any change to communication channels?

There will be no changes to the designated ways of communication. Our phone system is Cloud based, so we can answer calls from wherever we are logged in. However, clients are encouraged to use the CC function to add the following e-mail addresses to communications as required.

Managed Services and Support

Please continue the already existing process for logging or raising tickets to UNIFYOperate™ (Managed Services and Support).

Raise Tickets using the UNIFY Helpdesk System or copy the following emails as appropriate -

If you feel something isn’t getting the necessary attention, please raise send an enquiry to contactus@unifysolutions.net

UNIFY is committed to ensuring that precautionary measures are put in place to ensure the safety and well-being of our team members and our clients.