Which systems does it support?

UNIFYConnect supports a growing list of identity and application integrations. See the full list of connected systems.

Which corporate directories does it support?

UNIFYConnect supports Microsoft Entra ID, Active Directory, and other identity management platforms. If your directory is not currently supported, let us know, and we’ll update you when support is added.

What do I need to have?

You need a corporate directory (Microsoft Entra ID, AD, or other supported IDAM solutions) and connected applications that require identity synchronization. These systems also require secure internet connectivity—see “Do I need to install anything?” for details.

Should I use UNIFYConnect Cloud or UNIFYConnect Server?

UNIFYConnect is available in two deployment models:

• UNIFYConnect Cloud – A fully managed cloud service hosted in Microsoft Azure, requiring no infrastructure maintenance.
• UNIFYConnect Server – A self-hosted version for organizations requiring full control over their identity infrastructure.

How do I decide?

• Choose UNIFYConnect Cloud if you:

  • Prefer a fully managed solution with minimal operational overhead.
  • Want automatic updates and maintenance.
  • Need global accessibility with high availability and redundancy.

• Choose UNIFYConnect Server if you:

  • Have strict regulatory or data residency requirements that require self-hosting.
  • Need custom integration capabilities beyond cloud services.
  • Want to deploy within an isolated or private network.

Do I need to install anything?

UNIFYConnect Cloud connects to your cloud-based applications and directories without additional installation. However, for on-premises deployments (including UNIFYConnect Server), a UNIFYConnect Agent or VPN connectivity may be required.

Where is the service hosted?

• UNIFYConnect Cloud is hosted in Microsoft Azure, with tenancies assigned to the closest available data centers.
• UNIFYConnect Server is installed within your own infrastructure.

How secure is the service?

• Data is stored separately for each customer to maintain privacy.
• ISO 27001-certified storage ensures encryption in transit and at rest.
• Compliance with Essential 8, AISM, and modern security frameworks.

What makes UNIFYConnect better than building our own solution?

• Rapid deployment as a cloud-based or self-hosted service.
• Full support and ongoing updates.
• Integration with Identity-as-a-Service platforms.
• Real-time, bi-directional synchronization across HR and identity systems.
• Future-proofed solution with low maintenance overhead.

How do I avoid vendor lock-in?

Your investment is in your identity and application platforms, not the connector. UNIFYConnect is designed to be flexible, adapting to changes in your technology stack.

What warranty do we get?

Our Service Level Agreement (SLA) guarantees uptime and performance. If SLA commitments are not met, penalties apply.

How do I get support?

• 24/7 access to UNIFY’s knowledge base.
• Direct ticket tracking in the UNIFY Support System.
• Expert assistance from the UNIFY team.
• Regular health checks to ensure smooth operations.

What do I get for the subscription fee?

Your subscription includes:

• Access to identity synchronization and governance tools.
• Continuous software updates and security enhancements.
• Technical support and troubleshooting.
• Proactive monitoring and recommendations for UNIFYConnect Cloud customers.

Can UNIFY help with deployment readiness?

Yes! We offer consulting and readiness services, including:

• Solution planning and configuration.
• Active Directory and identity data cleanup.
• Security and compliance assessments.

More questions?

Let us know — we’re happy to help!